All Sales Final — Refund Policy

All purchases of PropFirm Gideon, Gideon Live, and related digital products are final upon digital delivery or platform activation. Because proprietary trading logic is exposed the moment a license key is activated or platform access is granted, we cannot offer refunds, credits, or exchanges once the product has been delivered or accessed.

This policy applies to one-time license purchases and to each installment of any subscription plan.

Every customer acknowledges the following statement, via a required checkbox, before completing checkout:

"I understand this is a digital product, and accessing the live platform or downloading the software forfeits my right to an unconditional refund."

By checking this box and completing your purchase, you accept these terms as part of the sale agreement.

The only scenario in which a refund may be considered is a fundamental incompatibility between the software and your environment (operating system, trading platform version, or hardware) that our technical support team is unable to resolve.

Before any refund is considered, you must allow our support team a reasonable opportunity to diagnose and correct the issue. Refund decisions in these cases are made at our sole discretion and are handled on a case-by-case basis through support.

The PropFirm Gideon subscription is billed monthly. To avoid the next monthly charge, you must cancel at least 24 hours before your scheduled renewal date. You can cancel anytime from the Settings page in the app or by contacting support.

Cancelling stops all future charges. The current billing period remains active until its end date, and no prorated refunds are issued for the current period.